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Complaints

Insurance Broker’s Code of Practice & Complaints/Disputes Handling Facilities

Murdoch Insurance Brokers is an AFS Licensee (License No:247118).

Murdoch Insurance Brokers management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers' right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

David Murdoch
Complaints Officer
Murdoch Insurance Brokers Pty Ltd
127 Swanport Road
Murray Bridge SA 5253

Ph: 08 8532 3200
Fax: 08 8531 1511
Email: Refer Contact Us Page

We are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:

Financial Ombudsman Service (FOS)
Street Address - Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008
Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne 3001

Phone 1300 78 08 08
Fax 03 9613 6399

Email info@fos.org.au
Website: www.fos.org.au

Insurance Brokers Code of Practice
We subscribe to the Insurance Brokers Code of Practice. To view a copy of the Code, click here

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CONTACT US

Murdoch Insurance Brokers Pty Ltd
127 Swanport Road
Murray BridgeSA 5253
P: (08) 8532 3200
F: (08) 8531 1511
EMAIL

ABN 99 105 567 995

Murdoch Insurance Brokers is an
AFS Licensee (License No: 247118)
Current Financial Services Guide (FSG)